Privacy Policy

Information we collect

When a visitor submits a Contact message, we collect the visitor's name, email address, message, and any optional phone number or subject provided.

When a visitor submits a Buyer Inquiry or Request Sample, we collect the buyer name, email address, message, and any optional company, country, phone number, product, requested quantity, and inquiry source provided.

We also process technical information needed to operate and secure the website, including session information for authenticated administration access.

How we use information

We use enquiry information to respond to requests, discuss products or samples, manage customer communications, and operate and protect the website and its administration area.

We do not use the current website implementation to load Google Analytics, Google Tag Manager, or the Meta/Facebook Pixel.

Cookies and similar technologies

The website uses Laravel session technology required for site and administration functionality. An administrator who selects the optional “Remember me” setting at login may also receive a persistent authentication cookie.

Forms use security protections designed to help prevent unauthorised submissions. Cookie preferences for non-essential services will be managed through CookieYes when its MOPAC account installation script is activated.

Third-party services and external links

The public layout requests web fonts from Fontshare and Google Fonts. The homepage can display a Google Maps embed when enabled in MOPAC Settings, and may display a YouTube, Vimeo, or other external video when an administrator configures one. These providers may receive technical information such as an IP address and browser details when their content is loaded.

The website also links to social-media platforms configured in MOPAC Settings. Following an external link or viewing an external embed is subject to that provider's own privacy practices.

Sharing and security

Information is available to authorised MOPAC personnel who need it to handle enquiries and manage the website. It may also be processed by service providers used to host or operate the website. We do not sell enquiry information through this website.

We use reasonable measures to protect information held in the website administration system. No internet transmission or storage system can be guaranteed completely secure.

Retention

We keep enquiry and administrative information for as long as reasonably necessary for the purposes described above, unless a longer period is required for a legitimate operational or legal reason. MOPAC may delete information that is no longer needed.

Your choices

You may contact us to ask about information you have submitted, request a correction, or ask us to consider deleting it. Available rights and our response may depend on applicable law and legitimate operational requirements. When CookieYes is active, its banner will provide controls for the cookie categories it manages.

Changes to this policy

We may update this policy as website practices or services change. The current version will be published on this page.